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Grievance Redressal Mechanism:
A service organisation, be it in education or any activity,
faces certain problems in serving its stake holders to their
utmost satisfaction. These problems lead to dissatisfaction,
if left unattended. This dissatisfaction, if not addressed to
immediately grows into a stumbling bloc in achieving its
goals. To avoid this, the college established a well envisaged
grievance redressal mechanism. Grievance redressal for students and their
parents:
Students usually complain about class room instructions,
evaluation process (Examination process), Library services,
office procedures and infrastructural deficiencies etc.,.
A
three tier grievance redressal mechanism is in
place.
First Level: Head of the concerned
department shall attend to the individual grievances and a
solution is arrived at with in two days.
Second Level:
If the individual is not satisfied with the decision, the
matter shall be referred to the grievance redressal committee
formed by the Principal. The committee shall consider the
matter in detail and give its recommendation with in seven
days.
Third Level: If the complainant is still
unhappy with the findings of the committee, the matter shall
be left to the decision of the Principal and
management.
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